Information Design

Making better signage for when things go haywire.

This article discusses the critical need for clear and effective signage in public transportation, especially during service disruptions such as network shutdowns. Highlighting the importance of signage as a primary communication tool for transit users, a solution would be to improve service change communications and wayfinding, focusing on planned service closures where transit authorities have direct control. The article also discusses issues with current lackluster signs which fail to direct users effectively, leading to rider frustration. To combat this, I had provided detailed solutions including high-quality signage and visual wayfinding tools.

Making better signage for when things go haywire. Read More »

The case for a regional fast and frequent service map.

Despite, more and more people digitalizing, transit agencies are not good at creating the bridge between the digital world and the real world. This leaves a lot to be desired in signage, where it does not cater to the specific needs in the digital age, and it does not build on the shortcomings of digital technology. One area that signage could be massively improved is the network map. Transit maps are often good at conveying network information; however, they are not good at distinguishing which portion of their network is useful most of the time (i.e. frequent or fast lines), to the majority of users. This leaves a large gap between a simple rail diagram and the complex bus network map with hundreds of lines. What if there could be a map that shows at a regional level, all the frequent buses, along with a simple graphic in the legend that displays frequency…

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Understanding your local bus network should not be as hard.

Having a clear and simple signage system can be a catalyst to boost ridership. Since the Montreal region does not have this, I had decided to have some fun designing it myself. Basing myself on the best practices around the world, I think I pulled it off very well. Other cities have also been busy such as Boston which has the Silver Line and soon 30 “T” frequent bus routes. Vancouver has the Rapid Bus routes. Berlin has “X” express routes and “M” frequent bus routes. Seattle has lettered Rapid Ride bus routes. London is working on the Superloop bus routes. Winnipeg is working towards lettered frequent routes. It begs the question: Why not Montreal? Bus networks from coast to coast have been or are in the process of redrawing themselves, especially after the pandemic, following the successful model of the Houston METRO bus network redesign in 2015. Along with this redesign, many have reimagined the way to classify their routes in a bid to improve customer experience.

Understanding your local bus network should not be as hard. Read More »

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